Telephone Information and Referral (TIR) Operator

Relationships Australia Queensland (RAQ) is a leading provider of relationship and family support services.  We believe healthy relationships are essential for the well-being of children, families and communities.  To finding more about our values, benefits and employee experience! Watch this VideoAbout the RoleWe are currently accepting applications for multiple Telephone Information and Referral (TIR) Operators for opportunities commencing 27 February 2023. Details of the role are as follows: Permanent full time37.5 hours per weekLocated at Eight Mile Plains venue$30.61 Hourly rateCommencing 27 February 2023The purpose of this position is to handle inbound calls and provide quality information to clients, book appointments for appropriate services within RAQ, or refer them to relevant external service providers. We operate a hybrid work environment and require the flexibility of being able to work in the centre and also working from home.Rotating rosters are across the service hours of 8am-8pm Monday to Friday and a rotational Saturday 9am-5pm where required. The key responsibilities of this position include:Assessing a client’s needs in order to make appropriate referrals and bookings.Recording enquiries in the client information system/s and maintaining statistical recordsProvide information about RAQ services, as well as other services available in the communityContributing positively to the achievement of continuous improvementAttending to crisis calls including referring callers to the nominated counsellor, or partner service.What you will need to succeed:Have an interest in Human ServicesDemonstrate resilience and empathyExcellent communication skills - including listening, written and verbal skillsTech savvy - experience with MS Office Suite essential (Word, Outlook)2+ years’ experience in customer serviceHave a can-do attitude and a willingness to play a positive role in a very busy team                                                                                                                     How to ApplyIf this sounds like you, apply now!HR - PD - TIR Operator AUD Eight Mile Plains 4113