About UsRelationships Australia Queensland (RAQ) is a leading provider of relationship and family support services. We believe healthy relationships are essential for the well-being of children, families and communities. We are committed to offering the best possible counselling, mediation, education and support services, and are committed to social justice and inclusion. We provide services from more than 20 centres and employ over 400 employees across Queensland. About the RoleWe are currently seeking applications for multiple full-time Telephone Information and Referral (TIR) Operators based at our Client Contact Centre team which is located at Eight Mile Plains.The purpose of this position is to handle inbound calls and provide quality information to clients, book appointments for appropriate services within RAQ, or refer them to relevant external service providers.We operate a hybrid work environment and require the flexibility of being able to work in the centre and also working from home.Rotating rosters are across the service hours of 8am-8pm Monday to Friday and a rotational Saturday 9am-5pm where required. Start Date is Tuesday 4th of October 2022.Responsibilities:Assessing a client’s needs in order to make appropriate referrals and bookings.Recording enquiries in the client information system/s and maintaining statistical recordsProvide information about RAQ services, as well as other services available in the communityContributing positively to the achievement of continuous improvementAttending to crisis calls including referring callers to the nominated counsellor, or partner service.What you will need to succeed:Have an interest in Human ServicesDemonstrate resilience and empathyExcellent communication skills - including listening, written and verbal skillsTech savvy - experience with MS Office Suite essential (Word, Outlook)2+ years’ experience in customer serviceHave a can-do attitude and a willingness to play a positive role in a very busy team. What We Can Offer You:Permanent full-time position, salary being offered is $59,689.50Salary packaging options, up to $15,900 (boost your take home pay)Additional annual leave over the Christmas period and annual leave loadingExtensive training as a part of our induction, as well as ongoing one-on-one coaching and supportCareer development opportunitiesA supportive team environmentHow to ApplyApplications can be submitted by clicking "Apply Now". Send us your resume as well as a cover letter stating why you would like to work for RAQ and answer the pre-screening questions.We will commence application shortlisting as they are being received. If this is the right opportunity for you, please do not delay in applying. Only short-listed applicants will be contacted.Potential applicants are encouraged to contact Debra Bernes on dbernes@raq.org.au for further information on this role.Applications close on Sunday, 11th of September 2022 HR -PD - TIR Operator AUDEight Mile Plains4113