Service Manager

About Us:Relationships Australia Queensland (RAQ) is a leading provider of relationship and family support services.  We believe healthy relationships are essential for the well-being of children, families and communities.  We are committed to offering the best possible counselling, mediation, education and support services, and are committed to social justice and inclusion. Find out more about our values, benefits and employee experience by watching this video!About the Role:We're accepting applications for a permanent full-time (37.5 hours per week) role of Services Manager (internally known as a Team Leader) based in our Cairns venue within North and Far North Queensland region. This is an interesting and varied role, and as part of the management team leading a range of services including family law, counselling and family support programs, your work will truly make a difference.Under a portfolio of programs, you will provide leadership and support to clinical practitioners in the areas of:Complex case managementClinical decision makingDuty of careDiary managementPerformance managementThis position will also provide back-up operational support to Administration Officers/Family Information Officers in the resolution of issues pertaining to client service delivery and property.About You:To be considered for this, you will have.An undergraduate level qualification in Social or Behavioural SciencesDemonstrated experience in driving excellence in service delivery and performance.Demonstrated experience in leadership and supporting teams through change.Experience in providing case management, consultation and support to clinical practitioners.Experience managing a team including performance management, monitoring and review.Experience in client service delivery including complex case management, assessment, intake and risk screening, case planning, case reviews, co-service delivery and critical incident response.Knowledge of current theory and practice relating to the provision of human servicesAbility to work some evenings if required to meet operational requirements of the role.What We Can Offer YouThe salary being offered is between $101,202.61 to $114,017.97 per annum pro rata for part time, to be negotiated depending upon qualifications and experience, plus superannuation. We also offer our employees as follows:Work-life balance and flexible working hoursAdditional annual leave over the Christmas period, annual leave loading and study leaveA supportive team environment and opportunity for professional developmentSalary packaging options available of up to $15,900, which will significantly increase the value of take-home payPaid parental leave and additional benefits such as medical insurance discountsRelocation expenses may be available to the successful candidate.How to ApplyApplications can be submitted by clicking the Apply Now button. To apply, send us your resume and a cover letter addressing the criteria outlined in the About You section of the Position Description (Position description can be viewed when you begin to apply).  Please note that we will be reviewing applications as they’re received, so we encourage you to submit your application now if you are interested! Applications close at 4pm on 12 March  2024HR - PD - Team Leader AUD Cairns 4870