About UsRelationships Australia Queensland (RAQ) is taking a positive path forward as we undergo a period of transformation with a focus on alternative service delivery channels whilst maintaining a focus on client need and clinical excellence. Our teams provide services from more than 30 centres and employ over 400 employees across Queensland. We offer a range of exciting benefits such as work/life balance, a supportive team environment, paid parental leave and salary packaging arrangements.About the RoleWe are currently seeking applications for the full-time role (37.5 hours per week) of Information and Communication Technology (ICT) Service Desk Officer working from home and our offices in Eight Mile Plains.The purpose of this position is to provide first point of contact support and problem resolution for RAQ applications and systems.The key responsibilities of this position include:High quality customer serviceService request management and resolution of service ticketsMaintain the Asset Register, respond to asset requests (including set up and configuration), and management of warranty processesManage, maintain and deliver documentation relevant to the RAQ infrastructure and systems, processes, end-user and knowledge basePlease note that the position holder will be required to participate in the ICT after-hours on-call roster. About You To be successful in this position, you will have at least two years industry experience and be experienced in and able to support the Microsoft Office suite, Outlook, Citrix, Windows, networking, and desktop hardware operation.The full time annual salary being offered is circa $57,271 to $62,563 per annum, to be negotiated depending upon qualifications and experience. What We Can Offer YouWork-life balance and flexible working hoursAdditional annual leave over the Christmas period, annual leave loading and study leaveA supportive team environment and opportunity for professional developmentSalary packaging options available of up to $15,900, which will significantly increase the value of take-home payPaid parental leave and additional benefits such as medical insurance discountsHow to ApplyWe're moving quickly so send us your resume and a cover letter outlining your response to the areas of experience. Applications may close once we have identified suitable candidates. HR - PD - ICT Service Desk Officer AUDEight Mile Plains4113