About UsRelationships Australia Queensland (RAQ) is a leading provider of relationship and family support services. We believe healthy relationships are essential for the well-being of children, families and communities. We are committed to offering the best possible counselling, mediation, education and support services, and are committed to social justice and inclusion. Find out more about our values, benefits and employee experience by watching this video!About the RoleWe are currently seeking applications for a permanent Family Information Officer located at our Upper Mt Gravatt venue. The role is on a part-time basis working 45 hours per fortnight.The purpose of this position is to assess (support) the needs of RAQ clients, provide quality information, and refer them to appropriate services within the Family Relationship Centre (FRC), other RAQ services, and to relevant external service providers.The key responsibilities of this position include:Ability to engage with clients to determine appropriate services and referral pathways based on client need, while providing quality information, registration and booking of client appointments.Provide clients with information about the services RAQ provides, as well as other services available to them in the communityMaintain appropriate financial records and, where required, pay creditors and follow up unpaid client accountsProvide administrative and general office support to the venue, including typing and photocopying as requiredMaintain and support team to build stakeholder referral pathways and relationships to support service delivery needs. Demonstrated experience in engaging proactively with and supporting clients and Stakeholders of diverse backgrounds (Aboriginal & Torres Strait Islander, Culturally and Linguistically Diverse, low socioeconomic status, people with disabilities and people of diverse bodies, genders, and sexualities).Workdays/hours will be negotiated with the successful applicant, expectation to do one late night shift per week, 12:00pm to 8:00pm.The salary being offered is $62,811.26 to $68,523.27 per annum pro rata, to be negotiated depending upon qualifications and experience, plus superannuation.About YouTo be successful in this position, you will possess:Demonstrated experience in client service and/or administration, and experience working effectively in a high-volume team environment.Demonstrated highly developed interpersonal and communication skills, both written and verbal and be competent in computer use (Microsoft Office, email, web-based programs).Abilities to learn new programs and applications paired with effective time management, attention to detail, prioritising and organisation skills.Experience in engaging proactively and respectfully with clients and stakeholders of diverse backgrounds.Relevant vocational or tertiary qualifications, for example Certificate III or above in Business Administration is highly desired.Experience working in community sector and with complex clients is highly desired.What We Can Offer YouWork-life balance and flexible working hoursAdditional annual leave over the Christmas period, annual leave loading and study leaveA supportive team environment and opportunity for professional developmentSalary packaging options available of up to $15,900, which will significantly increase the value of take-home payPaid parental leave and additional benefits such as medical insurance discountsHow to Apply To apply, send us your resume and a cover letter, outlining your demonstrated experience in each area. Applications can be submitted by clicking the Apply Now button below!Please note that applications will be reviewed as they received, and interviews may be scheduled prior to the advertisement closure date.Applications close 4pm Monday 18 December 2023HR - PD - Family Information Officer AUDUpper Mount Gravatt4122