Intensive Family Support (IFS) Case Worker

About UsAt Relationships Australia Queensland (RAQ), we are proud to be Queensland’s leading provider of relationship and family wellbeing services. Our purpose is to provide individuals and families with the tools and support they need to build happier, healthier lives. Through education, counselling, and community programs, we help people develop the skills and resilience to navigate life’s challenges. Our work promotes care and safety, embracing diversity to foster strong and connected communities. We are committed to expanding our expertise and leading conversations about relationships, mental health, and social connection. By joining Relationships Australia Queensland, you can be part of a dedicated team making a positive impact on the lives of individuals and communities. About the RoleAre you passionate about making a positive impact on your community? Relationships Australia Queensland (RAQ) is seeking a dedicated Intensive Family Support (IFS) Case Worker to join our team based from our Townsville venue. This is a full-time role (75 hours a fortnight).As an Intensive Family Support (IFS) Case Worker with RAQ, you’ll play a vital role in supporting vulnerable families across the Greater Townsville Region. Working with children from unborn to 18 years and their families, you’ll use a systematic, strengths-based case management approach to empower families, build resilience, and help keep children safe and cared for—ultimately preventing their entry or re-entry into the Child Protection statutory system.Additionally, you will:Deliver intensive, child-centered, and family-focused case management that strengthens families’ capacity to create safe and nurturing environments for children.Conduct comprehensive assessments to identify family strengths, needs, and risks, and develop tailored action plans that address these areas.Work collaboratively with local service providers and networks to coordinate support, facilitate referrals, and ensure families have access to the services they need.Maintain accurate, confidential records and documentation in line with legislative and organisational requirements.Commit to ongoing professional development and reflective practice through regular supervision, training, and participation in team planning. About You  You are passionate about making a real difference in the lives of children and families. You thrive in a fast-paced, collaborative environment and are motivated by the challenge of helping families overcome complex challenges. Your approach is empathetic, strengths-based, and culturally sensitive, and you’re committed to upholding the highest standards of professionalism and care. Additionally, you have:Relevant Undergraduate qualification in Behavioural Science, Psychology, or Social Work/Community Development or Education. Experience engaging with families from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse communities, and people of all genders, bodies, and abilities.You’re an excellent communicator—both written and verbal—and can quickly build trust and rapport with children, parents, and service partners.You can juggle competing priorities, manage your caseload effectively, and maintain meticulous records.You hold a current unrestricted driver’s licence and are ready to go the extra mile to help families access the support they need.We Can Offer YouThe salary is being offered between $84,000.00 to $98,000.00 per annum, to be negotiated depending upon qualifications and experience, plus superannuation. We also offer our employees as follows:    A healthy work-life balance; We’re proud of our supportive and flexible culture. In this role, you’ll gain invaluable skills and experience that can help you build a solid foundation for your career, around a fantastic community.     Additional annual leave over the Christmas period, annual leave loading and study leave.    Salary packaging options available of up to $15,900, which will significantly increase the value of take-home pay.    Paid parental leave and additional benefits such as medical insurance discounts.How to ApplyTo apply, send us your resume and a brief cover letter outlining why you are a great candidate for this role. Applications can be submitted by clicking the Apply Now!Applications Close Sunday 11 May 2025 AUD Townsville 4810

Intensive Family Support (IFS) Case Worker

About Us

At Relationships Australia Queensland (RAQ), we are proud to be Queensland’s leading provider of relationship and family wellbeing services. Our purpose is to provide individuals and families with the tools and support they need to build happier, healthier lives. Through education, counselling, and community programs, we help people develop the skills and resilience to navigate life’s challenges. 

Our work promotes care and safety, embracing diversity to foster strong and connected communities. We are committed to expanding our expertise and leading conversations about relationships, mental health, and social connection. 

By joining Relationships Australia Queensland, you can be part of a dedicated team making a positive impact on the lives of individuals and communities.

 

About the Role

Are you passionate about making a positive impact on your community? Relationships Australia Queensland (RAQ) is seeking a dedicated Intensive Family Support (IFS) Case Worker to join our team based from our Townsville venue. This is a full-time role (75 hours a fortnight).

As an Intensive Family Support (IFS) Case Worker with RAQ, you’ll play a vital role in supporting vulnerable families across the Greater Townsville Region. Working with children from unborn to 18 years and their families, you’ll use a systematic, strengths-based case management approach to empower families, build resilience, and help keep children safe and cared for—ultimately preventing their entry or re-entry into the Child Protection statutory system.

Additionally, you will:

  • Deliver intensive, child-centered, and family-focused case management that strengthens families’ capacity to create safe and nurturing environments for children.

  • Conduct comprehensive assessments to identify family strengths, needs, and risks, and develop tailored action plans that address these areas.

  • Work collaboratively with local service providers and networks to coordinate support, facilitate referrals, and ensure families have access to the services they need.

  • Maintain accurate, confidential records and documentation in line with legislative and organisational requirements.

  • Commit to ongoing professional development and reflective practice through regular supervision, training, and participation in team planning.

 

About You

  

You are passionate about making a real difference in the lives of children and families. You thrive in a fast-paced, collaborative environment and are motivated by the challenge of helping families overcome complex challenges. Your approach is empathetic, strengths-based, and culturally sensitive, and you’re committed to upholding the highest standards of professionalism and care.

 

Additionally, you have:

  • Relevant Undergraduate qualification in Behavioural Science, Psychology, or Social Work/Community Development or Education. 

  • Experience engaging with families from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse communities, and people of all genders, bodies, and abilities.

  • You’re an excellent communicator—both written and verbal—and can quickly build trust and rapport with children, parents, and service partners.

  • You can juggle competing priorities, manage your caseload effectively, and maintain meticulous records.

  • You hold a current unrestricted driver’s licence and are ready to go the extra mile to help families access the support they need.

We Can Offer You

The salary is being offered between $84,000.00 to $98,000.00 per annum, to be negotiated depending upon qualifications and experience, plus superannuation. We also offer our employees as follows:    

  • A healthy work-life balance; We’re proud of our supportive and flexible culture. In this role, you’ll gain invaluable skills and experience that can help you build a solid foundation for your career, around a fantastic community.     

  • Additional annual leave over the Christmas period, annual leave loading and study leave.    

  • Salary packaging options available of up to $15,900, which will significantly increase the value of take-home pay.    

  • Paid parental leave and additional benefits such as medical insurance discounts.

How to Apply

To apply, send us your resume and a brief cover letter outlining why you are a great candidate for this role. Applications can be submitted by clicking the Apply Now!

Applications Close Sunday 11 May 2025