ICT Service Desk Officer L2

About Us At Relationships Australia Queensland (RAQ), we are proud to be Queensland’s leading provider of relationship and family wellbeing services. Our purpose is to provide individuals and families with the tools and support they need to build happier, healthier lives. Through education, counselling, and community programs, we help people develop the skills and resilience to navigate life’s challenges. Our work promotes care and safety, embracing diversity to foster strong and connected communities. We are committed to expanding our expertise and leading conversations about relationships, mental health, and social connection. By joining Relationships Australia Queensland, you can be part of a dedicated team making a positive impact on the lives of individuals and communities.  About the role Are you ready to join a dynamic team and make a real impact in the world of IT support? RAQ is seeking a talented and motivated ICT Service Desk Officer to provide first-class support for our applications and systems. As the first point of contact for our users, you'll play a crucial role in ensuring smooth operations and maintaining high levels of customer satisfaction. In this exciting position, you'll have the opportunity to showcase your technical expertise, problem-solving skills, and customer service prowess. You'll be responsible for managing service requests, resolving issues, and contributing to the continuous improvement of our IT infrastructure. If you're passionate about technology, thrive in a fast-paced environment, and enjoy helping others, this could be the perfect role for you.  Additionally, you will:Contribute to improving service desk operations to increase efficiency and customer satisfaction. Configure and maintain Microsoft Intune policies for device enrolment, security compliance, and application deployment. Provide support for Microsoft 365 applications, including OneDrive, SharePoint, and Teams. Provide support for our end users in our core system applications Develop and implement PowerShell scripts to streamline routine IT operations and improve efficiency. Effectively manage projects and timelines to ensure the successful achievement of project goals. Demonstrate a commitment to ongoing professional development and reflect on feedback to improve performance.  About you To excel in this role, you are a highly motivated and skilled IT professional with a passion for delivering exceptional customer service and technical support. You have a strong background in IT, with a focus on problem-solving, collaboration, and continuous learning.Additionally, you have: Vendor Certifications including Microsoft, Cisco or equivalent experience Minimum of 3 years industry experience as a level 2 IT technician Demonstrated experience in Powershell scripting & automation Demonstrated experience in Microsoft Defender, Co-Pilot, InTune, One Drive, Sharepoint & Teams Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving issues Excellent communication and interpersonal skills, with the ability to work effectively in a team environment. Always think out of the box and be proactive in your approach to new challenges.  We Can Offer You The salary is being offered between $71,000.00 to $78,000.00 per annum, depending upon qualifications and experience, plus superannuation. We also offer our employees as follows:    Opportunity to develop cutting-edge technical skills, with a focus on Cyber Security and Artificial Intelligence, through hands-on projects  and collaboration with industry experts A healthy work-life balance; We’re proud of our supportive and flexible culture. In this role, you’ll gain invaluable skills and experience that can help you build a solid foundation for your career, around a fantastic community.     Additional annual leave over the Christmas period, annual leave loading and study leave.    Salary packaging options available of up to $15,900, which will significantly increase the value of take-home pay.    Paid parental leave and additional benefits such as medical insurance discounts.  How to Apply To apply, send us your resume and a brief cover letter, outlining why you're the ideal person for this role! Applications can be submitted by clicking the Apply Now.  Applications close Sunday 6 April 2025  AUD Brisbane 4000

ICT Service Desk Officer L2

About Us
 
At Relationships Australia Queensland (RAQ), we are proud to be Queensland’s leading provider of relationship and family wellbeing services. Our purpose is to provide individuals and families with the tools and support they need to build happier, healthier lives. Through education, counselling, and community programs, we help people develop the skills and resilience to navigate life’s challenges. 

Our work promotes care and safety, embracing diversity to foster strong and connected communities. We are committed to expanding our expertise and leading conversations about relationships, mental health, and social connection. 

By joining Relationships Australia Queensland, you can be part of a dedicated team making a positive impact on the lives of individuals and communities. 
 

About the role
 
Are you ready to join a dynamic team and make a real impact in the world of IT support? RAQ is seeking a talented and motivated ICT Service Desk Officer to provide first-class support for our applications and systems. As the first point of contact for our users, you'll play a crucial role in ensuring smooth operations and maintaining high levels of customer satisfaction. 

In this exciting position, you'll have the opportunity to showcase your technical expertise, problem-solving skills, and customer service prowess. You'll be responsible for managing service requests, resolving issues, and contributing to the continuous improvement of our IT infrastructure. If you're passionate about technology, thrive in a fast-paced environment, and enjoy helping others, this could be the perfect role for you. 
 
Additionally, you will:

  • Contribute to improving service desk operations to increase efficiency and customer satisfaction. 

  • Configure and maintain Microsoft Intune policies for device enrolment, security compliance, and application deployment. 

  • Provide support for Microsoft 365 applications, including OneDrive, SharePoint, and Teams. 

  • Provide support for our end users in our core system applications 

  • Develop and implement PowerShell scripts to streamline routine IT operations and improve efficiency. 

  • Effectively manage projects and timelines to ensure the successful achievement of project goals. 

  • Demonstrate a commitment to ongoing professional development and reflect on feedback to improve performance. 
     

About you
 
To excel in this role, you are a highly motivated and skilled IT professional with a passion for delivering exceptional customer service and technical support. You have a strong background in IT, with a focus on problem-solving, collaboration, and continuous learning.

Additionally, you have: 

  • Vendor Certifications including Microsoft, Cisco or equivalent experience 

  • Minimum of 3 years industry experience as a level 2 IT technician 

  • Demonstrated experience in Powershell scripting & automation 

  • Demonstrated experience in Microsoft Defender, Co-Pilot, InTune, One Drive, Sharepoint & Teams 

  • Strong analytical and problem-solving abilities, with a proactive approach to identifying and resolving issues 

  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment. Always think out of the box and be proactive in your approach to new challenges.
     

We Can Offer You
 
The salary is being offered between $71,000.00 to $78,000.00 per annum, depending upon qualifications and experience, plus superannuation. We also offer our employees as follows:    

  • Opportunity to develop cutting-edge technical skills, with a focus on Cyber Security and Artificial Intelligence, through hands-on projects  and collaboration with industry experts 

  • A healthy work-life balance; We’re proud of our supportive and flexible culture. In this role, you’ll gain invaluable skills and experience that can help you build a solid foundation for your career, around a fantastic community.     

  • Additional annual leave over the Christmas period, annual leave loading and study leave.    

  • Salary packaging options available of up to $15,900, which will significantly increase the value of take-home pay.    

  • Paid parental leave and additional benefits such as medical insurance discounts. 
     

How to Apply
 
To apply, send us your resume and a brief cover letter, outlining why you're the ideal person for this role! 

Applications can be submitted by clicking the Apply Now. 
 

Applications close Sunday 6 April 2025