In this role, you will play a pivotal part in facilitating safe and positive contact between children and their families during supervised visits and changeovers. You will create and maintain a secure, child-focused environment, support children and parents through challenging transitions, and ensure all interactions are trauma-informed and child-inclusive. Your responsibilities include applying theoretical models of child development and supportive human interaction, conducting comprehensive assessments and intake processes, and maintaining confidentiality and duty of care—especially regarding child safety, domestic and family violence, and other risk factors.

You will also evaluate the effectiveness of interventions, adapt strategies as needed, and assess ongoing and future needs, including the potential for referrals to internal or external support programs. Additionally, you will maintain accurate client files, case notes, and risk management documentation, and keep the client information system up to date for effective bookings. The role requires engagement with internal and external stakeholders to ensure child safety is always prioritised, particularly where risks or concerns are identified.

Work days and hours are negotiable, but you must be available to work alternate weekends (Saturday and Sunday, 8:30am–5:00pm) and some evenings (10:00am–6:00pm), with flexibility to meet program requirements. Generous penalty rates apply for weekend work.

Additionally, you will:

• Meet with children when appropriate to assess service suitability, plan for visits and changeovers, and seek feedback to incorporate the child’s voice into service planning and evaluation.

• Support a safe, appropriate environment that enables parents/carers to engage with their children in a child-focused, positive, and secure manner.

• Understand and meet all legislative and funding requirements, including accurate and timely collection and recording of statistical and observational data.

• Demonstrate ongoing commitment to supervision and professional development as required by organisational policy and procedure.

• Be receptive to feedback and apply reflective practice to continually improve professional skills and service delivery.

At RAQ, we believe in supporting our people both inside and outside the workplace. Here’s what you can look forward to as part of our team: 

• Work-Life Balance - Enjoy a flexible, supportive culture that empowers you to thrive at work and at home. 

• Boost Your Take-Home Pay - Access salary packaging options of up to $15,900 per year, significantly increasing your net income. 

• Extra Time Off - Recharge with 3 additional paid leave days over the Christmas period, on top of your standard annual leave. 

• Annual Leave Loading - Receive extra pay when you take annual leave-because your downtime matters. 

• Study Leave - Pursuing further qualifications? We offer up to 2 weeks of paid study leave each year to support your professional growth. 

• Generous Parental Leave - Take the time you need to focus on your family with our paid parental leave program. 

• Wellbeing Support - Benefit from medical insurance discounts and free access to our Employee Assistance Program through Telus Health. 

The salary is being offered between $84,000.00 to $98,000.00 per annum, to be negotiated depending upon qualifications and experience, plus superannuation. Join us and experience a workplace where your wellbeing, growth, and success are our top priorities.

How to Apply

To apply, send us your resume and a cover letter, outlining your demonstrated experience in each area. Applications can be submitted by clicking Apply Now!