Administration Officer
About Us
At Relationships Australia Queensland (RAQ), we are proud to be Queensland’s leading provider of relationship and family wellbeing services. Our purpose is to provide individuals and families with the tools and support they need to build happier, healthier lives. Through education, counselling, and community programs, we help people develop the skills, knowledge, and resilience to navigate life’s challenges.
Our work promotes care and safety, embracing diversity to foster strong and connected communities. We are committed to expanding our expertise and leading conversations about relationships, mental health, and social connection.
By joining Relationships Australia Queensland, you can be part of a dedicated team making a positive impact on the lives of individuals and communities.
About the role
We are seeking a highly organised and customer-oriented Administrative Officer for a permanent, full-time role (75 hours a fortnight) to join the team from our Cairns Venue. This role offers an exciting opportunity to coordinate and deliver essential administrative activities while providing exceptional service to our clients. As the face of our organisation, you will manage the venue's reception area, handle administrative support, and ensure smooth operations of our facilities. The ideal candidate will possess strong communication skills, attention to detail, and the ability to multitask in a dynamic environment.
Additionally, you will:
Manage the venue reception area, ensuring high-level customer service through face-to-face and telephone communication.
Provide comprehensive administrative support, including diary management, coordination of counselling rooms, and maintaining client records in the Client Information System (CIS).
Process financial transactions accurately, including invoicing and banking, while managing a web-based petty cash system.
Ensure compliance with organisational policies and procedures and assist with debt management and financial reporting.
Undertake additional duties as directed by the reporting manager to support the overall objectives of RAQ.
About you
To be successful in this position, you will have:
Experience in an administrative role and in providing face-to-face, email and telephone customer service.
Experience with managing challenging customer interactions in a professional manner.
Demonstrated effective time management, attention to detail, prioritising, and organisational skills.
The ability to multitask and work independently.
Advanced interpersonal and communication skills, both written and verbal.
We Can Offer You
The salary is being offered between $65,000 to $71,000.00 per annum, to be negotiated depending upon qualifications and experience, plus superannuation. We also offer our employees as follows:
A healthy work-life balance; We’re proud of our supportive and flexible culture. In this role, you’ll gain invaluable skills and experience that can help you build a solid foundation for your career, around a fantastic community.
Additional annual leave over the Christmas period, annual leave loading and study leave.
Salary packaging options available of up to $15,900, which will significantly increase the value of take-home pay.
Paid parental leave and additional benefits such as medical insurance discounts.
How to Apply
To apply, send us your resume and a brief cover letter, outlining your experience. Applications can be submitted by clicking the Apply Now!
Please note that we will be reviewing applications as they’re received, so we encourage you to submit your application now.
Applications close Wednesday 9 April 2025