Administration Officer

About Us  Relationships Australia Queensland (RAQ) is a leading provider of relationship and family support services.  We believe healthy relationships are essential for the well-being of children, families, and communities.  We are committed to offering the best possible counselling, mediation, education and support services, and are committed to social justice and inclusion.     About the role  We are seeking a highly organised and customer-oriented Administration Officer for a 6-month contract position at our Ipswich venue. This role offers an exciting opportunity to coordinate and deliver essential administrative activities while providing exceptional service to our clients. As the face of our organisation, you will manage the venue's reception area, handle administrative support, and ensure smooth operations of our facilities. The ideal candidate will possess strong communication skills, attention to detail, and the ability to multitask in a dynamic environment. Additionally, you will: Manage the venue reception area, ensuring high-level customer service through face-to-face and telephone communication. Provide comprehensive administrative support, including diary management, coordination of counselling rooms, and maintaining client records in the Client Information System (CIS). Process financial transactions accurately, including invoicing and banking, while managing a web-based petty cash system. Ensure compliance with organisational policies and procedures and assist with debt management and financial reporting. Undertake additional duties as directed by the reporting manager to support the overall objectives of RAQ. About you  To be successful in this position, you will have:   Experience in an administrative role and in providing face-to-face, email and telephone customer service. Experience with managing challenging customer interactions in a professional manner. Demonstrated effective time management, attention to detail, prioritising, and organisational skills.  The ability to multitask and work independently. Advanced interpersonal and communication skills, both written and verbal.  We Can Offer You  The salary is being offered between $65,000 to $71,000.00 per annum, to be negotiated depending upon qualifications and experience, plus superannuation. We also offer our employees as follows:  A healthy work-life balance; We’re proud of our supportive and flexible culture. In this role, you’ll gain invaluable skills and experience that can help you build a solid foundation for your career, around a fantastic community.   Additional annual leave over the Christmas period, annual leave loading and study leave.  Salary packaging options available of up to $15,900, which will significantly increase the value of take-home pay.  Paid parental leave and additional benefits such as medical insurance discounts.     How to Apply  To apply, send us your resume and a cover letter, outlining your demonstrated experience in each area. Applications can be submitted by clicking the Apply Now!  Please note that we will be reviewing applications as they’re received, so we encourage you to submit your application now!    Applications close Wednesday 29 January 2025 AUD Brisbane 4000

Administration Officer

About Us  

Relationships Australia Queensland (RAQ) is a leading provider of relationship and family support services.  We believe healthy relationships are essential for the well-being of children, families, and communities.  We are committed to offering the best possible counselling, mediation, education and support services, and are committed to social justice and inclusion.  

   

About the role  

We are seeking a highly organised and customer-oriented Administration Officer for a 6-month contract position at our Ipswich venue. This role offers an exciting opportunity to coordinate and deliver essential administrative activities while providing exceptional service to our clients. As the face of our organisation, you will manage the venue's reception area, handle administrative support, and ensure smooth operations of our facilities. The ideal candidate will possess strong communication skills, attention to detail, and the ability to multitask in a dynamic environment. 

Additionally, you will: 

  • Manage the venue reception area, ensuring high-level customer service through face-to-face and telephone communication. 
  • Provide comprehensive administrative support, including diary management, coordination of counselling rooms, and maintaining client records in the Client Information System (CIS). 
  • Process financial transactions accurately, including invoicing and banking, while managing a web-based petty cash system. 
  • Ensure compliance with organisational policies and procedures and assist with debt management and financial reporting. 
  • Undertake additional duties as directed by the reporting manager to support the overall objectives of RAQ.

 

About you  

To be successful in this position, you will have:   

  • Experience in an administrative role and in providing face-to-face, email and telephone customer service. 
  • Experience with managing challenging customer interactions in a professional manner. 
  • Demonstrated effective time management, attention to detail, prioritising, and organisational skills.  
  • The ability to multitask and work independently. 
  • Advanced interpersonal and communication skills, both written and verbal. 

 

We Can Offer You  

The salary is being offered between $65,000 to $71,000.00 per annum, to be negotiated depending upon qualifications and experience, plus superannuation. We also offer our employees as follows:  

  • A healthy work-life balance; We’re proud of our supportive and flexible culture. In this role, you’ll gain invaluable skills and experience that can help you build a solid foundation for your career, around a fantastic community.   
  • Additional annual leave over the Christmas period, annual leave loading and study leave.  
  • Salary packaging options available of up to $15,900, which will significantly increase the value of take-home pay.  
  • Paid parental leave and additional benefits such as medical insurance discounts.  

   

How to Apply  

To apply, send us your resume and a cover letter, outlining your demonstrated experience in each area. Applications can be submitted by clicking the Apply Now!  

Please note that we will be reviewing applications as they’re received, so we encourage you to submit your application now!  

  

Applications close Wednesday 29 January 2025